Returns & Exchanges
At BUILT, we stand by the quality of our products and offer a 30-day return window for items in their original, unused condition. We aim to make your exchange or refund process as seamless as the products we create.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and a copy of your packing slip is included inside.
Ship With Ease
Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing